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Mexa Solutions LTD
Fareham
A problem solver. Got an issue? Let me on it!! And you’ll get given a platform to learn, develop and progress my career in a 3rd line or project role? Even better! This local IT Service Provider are looking for someone to take on a role which helps bridge the gap between the service desk and project teams, to relieve some of the pressure and escala
Job Source: Mexa Solutions LTDLynx Recruitment Ltd
United Kingdom
Lynx are working with a growing Managed Service Provider based in the Hampshire area who are looking for a 2nd Line Support Engineer to join their team. As the 2nd Line Support Engineer, you will be working within a team of five which involves 1st, 2nd and 3rd Line Engineers. Key Skills & Experience: Minimum of 2 years working in a 2nd Line Support
Job Source: Lynx Recruitment LtdHCLTech
Havant, England, United Kingdom
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never fo
Job Source: HCLTechLockheed Martin
Havant, England, United Kingdom
We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and probl
Job Source: Lockheed MartinGold Group Ltd
Havant
Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynam
Job Source: Gold Group LtdMexa Solutions LTD
Havant
What’s holding you and your career back? Would it be great if a company wanted you to progress and gave you that platform to learn & develop? You’ll be an integral part of the team, there to make a difference. Supporting a growing company. IT Support Engineer£28,000 - £33,000 basicHavant - 50% hybrid working Your Challenge Working as part of a smal
Job Source: Mexa Solutions LTDSanderson
Portsmouth
3rd Line Support £50,000 - £60,000 (plus a solid package) Plymouth or Portsmouth DV Clearance Sanderson are working with an established defence consultancy firm who are looking for a number of DV cleared 3rd Line Support Engineers in a number of locations across the South of England. Suitable candidates will have a strong skillset across Windows in
Job Source: SandersonLeidos Innovations UK Limited
Fareham
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent service delivery and productivity. You will need
Job Source: Leidos Innovations UK LimitedWhiteley, England, United Kingdom
Overview of the role
We are recruiting an experienced 3 rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of once a month.
Benefits of working for Tailor Made Technologies:
A competitive salary
Training opportunities set out with a clear training structure
Progressive working environment with access to voice your opinions to decision makers
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
An active Social Committee who plan monthly competitions and events
A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our 3rd Line IT Service Desk Engineer:
Advanced Technical Support : Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
Problem Management : Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
Technical Documentation : Create and maintain comprehensive documentation.
Customer Support : Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
Training and Mentoring : Provide guidance and support to junior engineers and support staff.
On Call: There is an expectation to be on call once a month.
Your previous experience:
Microsoft Windows desktop and server configuration and support experience
Microsoft Exchange On Prem and Online configuration and support experience
Terminal server environment configuration and support experience (Citrix, AVD, RDS)
Active Directory configuration and administration
Strong knowledge and understanding of Group Policy
Strong general networking skills (CLI, Subnetting, NAT)
Good understanding of DNS
Router configuration and support experience (Cisco, HP, Draytek)
Firewall configuration and support experience (Watchguard, SonicWALL)
HP ProLiant & Dell PowerEdge Server Hardware support experience
VMware & Hyper V support experience (VCP an advantage)
Storage technologies (NAS, NetApps, Synology)
Strong understanding of Office 365
Strong understanding of Microsoft Azure
Strong understanding of Microsoft Intune
Strong understanding of SSL Certificates7
Essential Skills:
Excellent communication skills
Organisational skills
Results driven with a proven track record
Team player
Self-motivated and proactive
Ability to be resilient and to work under pressure
Email Alert for 3rd Line IT Service Desk Engineer jobs in Whiteley, England, United Kingdom
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