ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Hays Specialist Recruitment Limited
Bootle
Your new role You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and o
Job Source: Hays Specialist Recruitment LimitedPontoon
Chester
Service Desk AnalystChester12 months contractRate from £200 per day via Umbrella CompanyPontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender iden
Job Source: PontoonLiberty Group
Liverpool
Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits. The strength of our organisation lies in the quality of th
Job Source: Liberty GroupHays Specialist Recruitment Limited
Liverpool
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!Your new companyYou will be working for an organisation operating in the public sector - they have a significant impact on t
Job Source: Hays Specialist Recruitment LimitedTelent Technology Services Limited
Liverpool
IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift / hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool office, due to support new work as part of our Managed Service offering.
Job Source: Telent Technology Services LimitedPicture More
Liverpool
IT Service Desk Analyst Are you an IT Service Desk Analyst looking for a new challenge? Are you seeking a permanent IT opportunity offering excellent training? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st line support for all technology systems. Are you looking for a great work/li
Job Source: Picture MorePontoon Solutions
Chester, England, United Kingdom
Service Desk Analyst Chester 12 months contract Salary starting from £30,000pa dependant on experience, plus benefits (see below) Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious
Job Source: Pontoon SolutionsBDO UK LLP
Liverpool
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly a
Job Source: BDO UK LLPLiverpool
Service Desk Analyst
Liverpool (3 days p/week in office)
£25,000 - £28,000 p/annum
Permanent
Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent support for Microsoft Office 365 and specialized legal applications. If you thrive in a fast-paced environment, excel under pressure, and enjoy taking initiative, this is the perfect opportunity for you. Join us in delivering exceptional service and being a key player in our global success story.
The Service Desk team is responsible for providing support (telephone and email based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManageDMS, BigHand and various bespoke software packages.
Key Responsibilities:
Be the first point of contact for hardware and software issues.
Efficiently log incidents, requests, and problems.
Provide end-to-end resolution for 1st line support tickets.
Collaborate with colleagues across the firm to ensure quick and professional issue resolution.
Monitor and ensure timely resolution of open calls.
Contribute ideas for improving service quality and customer satisfaction.
Diagnose hardware issues promptly.
Maintain thorough documentation and share knowledge with the team.
Continuously seek ways to enhance service quality and customer satisfaction.
Knowledge, skills and experience
Ideally, 1-3 years experience working as a Service Desk Analyst or in a customer support role.
Knowledge of Microsoft Office 2010 or above (ideally 365).
Good experience of working with Windows 10.
MS Exchange experience.
iManage or alternative document management system knowledge an advantage.
Good knowledge of Outlook.
Understanding of Active Directory.
Knowledge of ITIL framework.
Excellent team player, positive and collaborative.
Ability to communicate effectively both within the team and with people at all levels across the firm.
Excellent call-handling and problem-solving skills.
Willingness to learn and develop within a busy support environment.
Strong customer service skills.
Able to work well under pressure.
Law firms or professional services experience an advantage.
Apply today and join us in delivering top-notch support to legal professionals worldwide, and be part of a team where your expertise is valued and your growth is nurtured.
Service Desk Analyst jobs in Liverpool
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.