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Service Desk Administrator

Warrington

Service Desk Administrator

£12.30 to £13.05 per hour O/T £18.45 - £19.58 per hour

c£30,000.00 - c£32,000.00

£12.30 per hour:

40 hours x 52 weeks = £25,584.00

Average half hour overtime per day at £18.45 x 52 weeks = £2,398.00

Alternate Saturday mornings - 4 hours x 25 weeks = £1,845.00

Total £28,927.00

£13.05 per hour:

40 hours x 52 weeks = £27,144.00

Average half hour overtime per day at £19.58 x 52 weeks = £2,544.00

Alternate Saturday mornings - 4 hours x 25 weeks = £1,957.00

Total £31,645.00

Burtonwood - Warrington

Monday to Friday 8:30 am - 5:00 pm - 30 mins lunch break

Alternate Saturday mornings 8:00 am to 12:00 pm at O/T Rate

Service Desk Administrator role overview:

The purpose of the Service Desk Administrator will be to assist with the administration and day to day running of a busy HGV service department in a local truck dealership, ensuring that all the relevant paperwork is in place to make sure the vehicles are both compliant with DVLA legalities and Service Agreements with customers.

Requirements to fulfil the role of: Service Desk Administrator:

The ideal candidate will already have admin experience such as service desk/rental desk/warranty/parts in the motor industry (trucks/vans/cars/plant) although this is not essential as strong Administrators who are willing to learn will also be considered.

You will have excellent communication skills, be IT literate, enjoy multi-tasking and working under pressure and used to working in a fast-paced environment.

Main Duties for the Service Desk Administrator:

Carrying out warranty invoicing and retail invoicing

Communicating daily with customers via phone, and email

Contacting customers and providing repair updates and gaining repair authority

Reviewing current 'work in progress’ and liaising with Workshop Controller

Creating estimates for repair authorisation

Organising vehicle campaign recalls

Carrying out daily VOR reporting

Controlling the allocation and issue of courtesy vehicles

Processing cash sale invoices and take payments

Responsibility for and controlling vehicle compliance, service schedules and maintenance programs

Monitoring vehicle compliance dates on the system

Checking the manufacturer system for information on vehicle contracts, history and recalls

Liaising with the Workshop Controller on customers’ requirement feedback

Raising job cards and issue to Workshop Controller

Liaising with internal departments as required

The Company:

Our client is a franchised Scania Dealership which has 5 depots throughout the North West of England; this position will be based at their modern offices at their depot in Burtonwood, where they carry out serving and repairs of Commercial Vehicles.

Benefits Include:

21 days holiday plus Statutory Bank Holidays which will increase with length of service

Life insurance (2 x annual salary)

Contributory Pension

Childcare vouchers

Scania Reward System which offers the following :

Gym Membership

Retail discounts for a variety of stores

Cashback for online purchases

Cinema tickets and other forms of entertainment

Discount codes for food outlets such as Bella Italia

(AND MORE!)

Apply

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Service Desk Administrator jobs in Warrington

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