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Tenancy Management Officer

Oxford

Tenancy Management Officer Hourly Rate: £21.67 PAYE / £26.98 LTD UMB

Location: Oxford, Kidlington, and Abingdon

Job Type: Hybrid, Temporary

We are seeking an experienced Tenancy Management Officer to join a local authority team based in Oxford City. The successful candidate will be responsible for the tenancy and void management of a defined number of properties, acting as the first point of contact for members, tenants, and other Council services. This role requires a high level of customer service and a thorough understanding of landlord and tenant legislation.

Day to Day of the role: Manage a portfolio of residential properties, ensuring high-quality customer care and service delivery.

Provide advice on housing-related topics and coordinate with external support providers.

Prepare case files for legal proceedings, act as the Council’s witness in court, and coordinate evictions when necessary.

Handle tenancy succession, assignment, mutual exchange, and reallocation, enforcing tenancy conditions as required.

Maximise rental income and reduce void costs through efficient termination and re-letting activities.

Facilitate tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.

Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with relocation.

Manage housing issues for customers in stressful situations, liaising with external support and medical agencies as necessary.

Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer service.

Manage the Estate Improvement budget, engaging with stakeholders on projects.

Required Skills & Qualifications: Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.

Experience in tenancy and void management within a local authority or similar setting.

Strong customer service skills and the ability to handle sensitive situations professionally.

Proficiency in performance management reporting and general administration.

Ability to work collaboratively with various teams and external agencies.

Competence in electronic record-keeping and documentation.

Benefits: Competitive hourly rate.

Hybrid working model, offering flexibility.

Opportunity to work within a supportive team environment.

Engage with a variety of stakeholders and make a positive impact on the community.

To apply for the Tenancy Management Officer position, please submit your CV and cover letter detailing your relevant experience and suitability for the role

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