Tenancy Management Officer
Oxford
£ 21.67 - 26.98 per hour
Tenancy Management Officer Hourly Rate: £21.67 PAYE / £26.98 LTD UMB
Location: Oxford, Kidlington, and Abingdon
Job Type: Hybrid, Temporary
We are seeking an experienced Tenancy Management Officer to join a local authority team based in Oxford City. The successful candidate will be responsible for the tenancy and void management of a defined number of properties, acting as the first point of contact for members, tenants, and other Council services. This role requires a high level of customer service and a thorough understanding of landlord and tenant legislation.
Day to Day of the role: Manage a portfolio of residential properties, ensuring high-quality customer care and service delivery.
Provide advice on housing-related topics and coordinate with external support providers.
Prepare case files for legal proceedings, act as the Council’s witness in court, and coordinate evictions when necessary.
Handle tenancy succession, assignment, mutual exchange, and reallocation, enforcing tenancy conditions as required.
Maximise rental income and reduce void costs through efficient termination and re-letting activities.
Facilitate tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
Identify suitable temporary and permanent decant properties, coordinating with teams to assis...