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Astute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedMetropolitan Thames Valley
Beeston
This role: Customer Services Regional Manager FTC for 6 months (37.5 hours) Salary £51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genuin
Job Source: Metropolitan Thames ValleyMetropolitan Thames Valley
Nottingham
This role: Customer Services Regional Manager F TC for 6 months (37.5 hours) Salary £ 51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genu
Job Source: Metropolitan Thames ValleyCandidate Source
Ashby de la Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate SourceCandidate Source Ltd
Ashby-de-la-Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate Source Ltd4Way Recruitment Ltd
Nottingham
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly wi
Job Source: 4Way Recruitment LtdBuzz Bingo
Nottingham, Nottinghamshire, United Kingdom
Are you passionate, customer-focused professional with exceptional comminucation skills? We’are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join
Job Source: Buzz BingoService Care Solutions
Loughborough
Job Title - Customer Service Advisor Location - Loughborough LE11 Contract - Sept 2024 Hours - 20 Role summary - This company is seeking three part-time Customer Service Advisors to join their team to handle enquiries from the public. The successful candidates will be responsible for providing information and advice in a busy customer service e
Job Source: Service Care SolutionsDerby, England, United Kingdom
Join the Wowcher Team - We're Hiring a Customer Service Manager
Location: Derby (Embrace the office vibes – 3/4 days a week!)
Salary: Up to £32,000 + Benefits
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!
We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!
Your Mission:
This manager will be responsible for overseeing the daily operations of our merchant services department. You will take ownership of all escalated queries and complaints into the department and will be responsible for handling the more complex tasks sent through the team, along with team reporting across a variety of channels. In this position, you will lead a small team and ensure that all departments are working together to achieve our goals. In addition to this you will help assist with the day-to-day team tasks across both teams, providing support to other team members, and assisting them with the day-to-day volume and queries. You’ll also be responsible for reviewing practices, identifying potential risks, maintaining team knowledge and reporting.
Your Tasks Include:
Conduct thorough analysis of refund data, leading meetings to address discrepancies and drive resolution.
Make strategic decisions to optimise customer satisfaction and service quality based on insights gained from data analysis.
Ensure strict adherence to Service Level Agreements (SLAs) within both merchant and customer services, ensuring timely and efficient issue resolution.
Develop and elevate Net Promoter Scores (NPS) for merchants, fostering strong relationships and loyalty.
Lead and manage a team of employees, providing guidance and support as needed.
Proactively identify and address potential gaps in service delivery through forward planning.
Analyse data and make recommendations for improvements to processes, procedures, and systems mainly including an overview of results within customer service.
Handle customer complaints promptly and professionally, aiming for swift resolution and customer satisfaction.
Collaborate with other departments and stakeholders to ensure that business needs are being met.
Assist sales teams during merchant meetings by addressing service-related inquiries or concerns, ensuring seamless support and alignment with business goals.
Skills required:
Strong leadership skills to effectively lead high-level meetings.
Detail-oriented with a keen eye for accuracy.
Proactive, motivated, and focused with a drive for initiative.
Excellent verbal and written communication skills.
Proficient in Microsoft Office, particularly Outlook and Excel, with a background in data analysis and report creation being advantageous.
Ability to multitask effectively.
Maintains professionalism and composure under pressure.
Adaptable and flexible in rapidly changing environments.
Highly motivated individual with a vested interest in the daily deals sector and a willingness to learn about our business.
Demonstrates resilience when faced with challenges.
Why Wowcher is your Next Stop:
Our office is like no other - it's a hub of fun and creativity!
Flexible working - blend office and home for your ideal work-life mix
25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
Free fruit to fuel your day
Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning.
Wellness Wednesdays (hello, free massages!)
Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco
Games area for some friendly competition
Benefits platform Perkbox so you can get discount and rewards across the UK!
Monthly social events – All Bar Wowcher! get to know your awesome colleagues
Legendary all-company parties twice a year - don't miss out!
Cycle Scheme and Season Ticket Loan to get you moving
Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.
Enhanced Employee Assistance Provider for confidential support and advice
️ Eye Care Vouchers – we’ve got you covered!
Store discounts across the Wowcher website (including travel deals!)
Smart-casual dress code every day!!
Email Alert for Customer Service Manager jobs in Derby, England, United Kingdom
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Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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