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Astute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedMacildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITI
Job Source: Macildowie Recruitment and RetentionAldi
Atherstone
We need to deliver on our promise to put customers at the heart of all we do, and that starts with you! As a Customer Interaction Manager, you’ll develop our customer touchpoints and support the future growth of our business. Reporting to the Customer Interaction Director, you’ll manage a team across one of our busy functions. Leading your team, yo
Job Source: AldiKirkland Associates
LE4
My client are a successful and long standing expert in their field, who are committed to providing excellence to their national customer base. This has allowed them to build longstanding relationships and an exemplary reputation in the market. Due to growth, they are seeking a Customer Account Manager to take responsibility for the day to day mana
Job Source: Kirkland AssociatesWowcher
Derby, England, United Kingdom
Join the Wowcher Team - We're Hiring a Customer Service Manager Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousa
Job Source: WowcherMCK Plumbing and Heating Engineers Ltd
nottingham, england, United Kingdom
We are looking for an organised, proactive individual to work from our office in Bingham managing a small team of plumbers. The right candidate will be the main point of call for customer enquiries, booking in appointments, quoting small works, and sending invoicing when complete. The type of work the role oversees ranges from small/ private cust
Job Source: MCK Plumbing and Heating Engineers LtdMetropolitan Thames Valley
Nottingham
This role: Customer Services Regional Manager F TC for 6 months (37.5 hours) Salary £ 51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genu
Job Source: Metropolitan Thames ValleyMetropolitan Thames Valley
Beeston
This role: Customer Services Regional Manager FTC for 6 months (37.5 hours) Salary £51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genuin
Job Source: Metropolitan Thames ValleyLoughborough, Leicestershire, United Kingdom
£ Competitive
Job Description Summary
As a Customer Fulfillment Manager you will be responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. This position includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. You will be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. You will function with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Main Responsibilities: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
Required Qualifications: Established project management and planning skills.
Experience in the Services & Customer Order and Fulfillment.
Experience with SAP PMX.
Desired Skills: Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Client-facing skills.
Additional Information
Relocation Assistance Provided: No
Email Alert for Customer Fulfillment Manager jobs in Loughborough, Leicestershire, United Kingdom
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